Welcome to Soko Glam Store’s FAQ page! We’re here to guide you through your K-beauty journey with clarity and care. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team at [email protected].
Product Questions
What types of skincare products do you offer?
We specialize in authentic K-beauty products designed for a personalized skincare routine. Our menu includes Acid Toners, Acne treatments, Anti-Aging solutions, Chemical Exfoliators, Cleansing Balms, Essences, Eye Care, Facial Mists, Moisturizers, Oils, and moreāall curated to help you achieve radiant, healthy skin.
How do I choose the right products for my skin type?
Our collection caters to various skin types, such as Dry, Combination, and those needing Hydration. We recommend starting with our Double-Cleanse system and selecting products based on your concerns (e.g., Anti-Aging for wrinkles or Hydrating Toners for dryness). For personalized advice, email usāwe’d love to help!
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods to suit your needs:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch. Perfect for faster delivery.
– Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 days after dispatch. Ideal for planned purchases.
Orders are processed within 1-2 business days.
Do you ship worldwide?
Yes, we ship globally! However, we exclude select remote areas and parts of Asia. If you’re unsure about delivery to your location, contact us for confirmation.
What if my delivery is delayed?
Delivery times are estimates and may vary due to location or customs. We appreciate your patience! If your order is significantly overdue, email us with your details, and we’ll assist you.
Returns & Exchanges
What is your return policy?
We want you to love every product! You have 15 days from the delivery date to initiate a return if something isn’t right. Visit our Returns Policy page for step-by-step instructions, and email us if you need help.
Are there any conditions for returns?
Products must be in original condition. Due to hygiene reasons, items like opened creams or toners may not be eligible. Check our Returns Policy for full details.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
How do I update my account information?
Log into your account on our website to manage your details. If you encounter issues, email us, and we’ll guide you through it.
General Inquiries
How can I contact customer service?
We’re here to help! Email us at [email protected] for any questions about orders, products, or your skincare journey. We typically respond within 1-2 business days.
Where is Soko Glam Store based?
We’re located at 4134 Aaron Smith Drive, York, US 17404, but we serve customers worldwide with our curated K-beauty essentials.
Thank you for choosing Soko Glam Storeāwe’re honored to be part of your skincare routine and can’t wait for you to experience the transformative power of K-beauty!