Privacy Policy

Last Updated: October 2023

At Soko Glam Store, we believe that your journey to radiant, healthy skin should be supported by complete transparency and trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit sokoglamstore.com or make a purchase from our store.

1. Information We Collect

To provide you with our transformative K-beauty products and seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details or PayPal account information processed through our secure payment gateways. We do not store complete payment details on our servers.
• Technical Information: IP address, browser type, device information, and browsing behavior on our site.
• Preferences: Skin type concerns (such as dryness, acne, or anti-aging needs) you share with us to help personalize recommendations.
• Communication Data: Records of your interactions with our customer care team.

2. How We Use Your Information

Your information helps us create the personalized, secure experience you expect from Soko Glam Store:

• Process your orders and deliver your K-beauty essentials worldwide (excluding select remote areas and parts of Asia)
• Provide personalized product recommendations based on your skin concerns and browsing history
• Send order confirmations, shipping notifications, and delivery updates
• Respond to your inquiries and provide customer support
• Improve our website, product selection, and customer experience
• Send marketing communications (only with your consent) about new products, skincare tips, and special offers
• Prevent fraud and enhance the security of our platform

3. Data Sharing and Disclosure

We respect your privacy and only share your information in these limited circumstances:

• Service Providers: Trusted partners who help us operate our business, including payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers. These partners are contractually obligated to protect your data.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Soko Glam Store, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate confidentiality protections.

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, consistent with our commitment to providing a protected payment experience:

• We implement advanced SSL encryption technology and comply with international payment security standards
• Your data is stored on secure servers with limited access
• We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law
• While we implement robust security measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security

5. Your Rights and Choices

You have control over your personal information:

• Access and Correction: You can access and update your personal information through your account settings
• Marketing Communications: You can opt-out of marketing emails at any time using the unsubscribe link in each email
• Account Deletion: You may request deletion of your account by contacting our customer care team
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format
• Restriction and Objection: You may have the right to restrict or object to certain processing of your data

6. Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout
• Analytics Cookies: Help us understand how visitors interact with our website to improve its design and functionality
• Preference Cookies: Remember your settings and preferences for a personalized experience
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (with your consent)

You can control cookie preferences through your browser settings, though disabling essential cookies may impact your shopping experience.

7. International Data Transfers

As we serve customers worldwide (excluding select remote areas and parts of Asia), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Soko Glam Store with your K-beauty journey and your personal information. We’re committed to protecting your privacy while helping you achieve radiant, healthy skin.