Term and Conditions

Welcome to Soko Glam Store! These Terms and Conditions govern your use of our website and services. By accessing sokoglamstore.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Our Commitment to You

At Soko Glam Store, we’re dedicated to your journey toward radiant, healthy skin. We carefully curate Korean beauty products to address specific skin concerns like acne, anti-aging, and dryness. Our policies are designed with your satisfaction in mind, ensuring a transparent and positive experience.

2. Product Information

2.1 Product Selection

We specialize in K-beauty products across categories including:

• Acid Toners and Chemical Exfoliators
• Anti-Aging and Wrinkle Treatments
• Essences and Facial Oils
• Eye Care Products (Creams and Masks)
• Hydration and Moisturizing Solutions
• Cleansing Balms and Double-Cleanse Systems

2.2 Product Effectiveness

Our products are selected for their effectiveness on specific skin concerns. However, individual results may vary based on skin type and condition. We recommend consulting with our customer care team for personalized recommendations.

3. Ordering and Payment

3.1 Placing Orders

By placing an order through sokoglamstore.com, you:

• Confirm that you are at least 18 years old
• Accept responsibility for providing accurate shipping and payment information
• Agree to pay all charges for purchased products

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

3.3 Order Confirmation

After placing an order, you will receive an email confirmation. This represents our acceptance of your order and the formation of a contract between you and Soko Glam Store.

4. Shipping and Delivery

4.1 Order Processing

We process orders within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.

4.2 Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivery within 15-25 business days after shipment

4.3 Shipping Limitations

While we ship globally, we cannot deliver to some Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs processing, which is beyond our control.

4.4 Your Shipping Responsibilities

You are responsible for:

• Providing accurate shipping address information
• Any additional customs fees or import duties in your country
• Being available to receive deliveries or providing safe delivery instructions

5. Returns, Exchanges and Refunds

5.1 Return Eligibility

We accept returns and exchanges for items in their original, unopened condition within 15 days of delivery.

5.2 Return Process

To initiate a return or exchange:

1. Contact our Customer Care Team at [email protected] within 15 days of delivery
2. Wait for approval and shipping instructions
3. Ship your return to: Soko Glam Store Returns, 4134 Aaron Smith Drive, York, US 17404

5.3 Return Shipping Costs

Return shipping costs are your responsibility, unless the return is due to our error or a defective product.

5.4 Refund Processing

Refunds are processed to your original payment method within 5-7 business days of receiving your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

5.5 Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

6. User Responsibilities

As a Soko Glam Store customer, you agree to:

• Use products as directed and perform patch tests when recommended
• Provide accurate and complete information when placing orders
• Use the website and services in compliance with all applicable laws
• Not engage in fraudulent activities or misuse our return policy
• Respect our intellectual property and not copy or distribute website content without permission

7. Intellectual Property

All content on sokoglamstore.com, including text, graphics, logos, images, and product descriptions, is the property of Soko Glam Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Soko Glam Store’s liability is limited to the purchase price of products ordered. We are not liable for:

• Individual skin reactions or results from product use
• Delays in delivery due to circumstances beyond our control (customs, weather, carrier delays)
• Incorrect information provided by customers
• Indirect, incidental, or consequential damages

9. Privacy and Data Protection

We respect your privacy and protect your personal information in accordance with our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state where Soko Glam Store is located (4134 Aaron Smith Drive, York, US 17404).

12. Contact Information

Last Updated: January 2024